Why we treat our clients just like their favorite barista would

Showing posts related to #Opinion

Why we treat our clients just like their favorite barista would

Kimberly Rolfes | 11/22/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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The obit I’d like to write

John Siniff | 08/10/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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Why this matters: Twitter gives more room to photos and video

Jeremy S. Thompson | 06/28/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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Think digital has squeezed out TV and radio? Think again

Joy Burks | 06/13/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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Don’t assume they’ll come: content can’t be king without distribution

Dan Sallick | 06/07/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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Confessions of a former op-ed editor: 5 things I wish I’d known

John Siniff | 06/01/2016

What comes to mind when you hear the words “customer service”? Maybe it’s a restaurant or bar where everyone knows your name and remembers your favorite meal and drink. Or perhaps you think about a local coffee shop where the...

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